Energy service providers and utilities are facing a world of deregulation and competition, resulting in both change and uncertainty. Regulatory mandates, mergers and acquisitions, and increasingly sophisticated customers are challenging companies to transform business models and reengineer critical information systems.
The use of the Internet for customer empowerment, B2B and B2C eBusiness is just beginning to be explored. From customer registration for deregulated energy to inter-company buying and selling of energy, eBusiness is opening a whole new arena for energy providers.
CONWAY assist Energy service companies, distribution companies, Energy wholesalers, Energy traders, large consumers of Energy and their partners in meeting new competitive environment challenges such as Customer Segmentation and Profiling, Billing and Customer Care Flexibility, Enterprise Data Integration, and Integration of Electronic Customer Care Techniques.
CONWAY can help utilities and energy service providers worldwide enhance their customer focus, bill for multiple services and profit from the convergence opportunities in today's increasingly competitive marketplace. Outstanding customer care and operational excellence are essential for all firms, whether a retail energy service provider, distribution company, integrated multi-service utility, or an internet-based energy aggregator.
We also provide our clients solutions with minimum risk that leverage the power of the Internet, are quick to implement, affordable to maintain, and scalable for the future.
To empower market-driven utilities, CONWAY develops, delivers and supports the Energy solution for energy and utility billing, customer care, order management and customer analysis. Energy has been designed and architected to handle multi-service billing including gas, electric, water, value-added services, and optionally voice and data communications. Energy combines multi-service capabilities and a scalable, product-centric architecture to deliver strategic flexibility, and increasing value over time.